Terms & Conditions

These Terms and Conditions apply to all bookings made and services offered through the website www.airporttransfercars.com.au and all other websites owned by Airport Transfer Cars, and to bookings made by telephone, fax, email or any other communication mechanism.

Carriage of Goods

Airport Transfer Cars products and services are sold subject to the Carriage of Goods Act and:

  • the terms and conditions set out on Airport Transfer Cars’s websites and
  • any special conditions specific to that fare type.

Conditions of Carriage

You acknowledge that Airport Transfer Cars engages contractors (including its franchisees) to perform services on its behalf, and that services which you book using the website may be provided by those contractors or franchisees. These terms and conditions will continue to apply in full where Airport Transfer Cars engages a contractor to provide services on its behalf.

Airport Transfer Cars or any of its contractors (which includes any franchisee) or agents may refuse carriage if you are unable to provide valid travel documents or if you have acquired any services in violation of the carrier’s Website Usage Policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

If you are travelling with an electronic itinerary or an account booking, you must provide to the driver at the time of travel, a valid Reservation Order Number (“RON”) as issued by Airport Transfer Cars at the time of placing your booking. The driver will check the validity of the RON at the time of travel in order to verify pre-payment validity or authorisation to charge against a Airport Transfer Cars account. If such validity is not established you will be required to pay the driver at point of sale via cash or credit card methods. Airport Transfer Cars offers merchant services for VISA, Master Card, American Express and Diners Card.

If baggage carried in the dedicated luggage trailer is damaged, lost or destroyed during carriage you must notify Airport Transfer Cars in writing within 7 days from when you travelled. Airport Transfer Cars undertakes to use its best efforts to carry you and your baggage within a reasonable timeframe in accordance with the itinerary it issues you but does not guarantee to do so. Airport Transfer Cars may without notice substitute an alternative carrier or vehicle where it deems necessary.

No agent, contractor, servant or representative of our transport has authority to alter, modify or waive any provision of these notices and conditions or Airport Transfer Cars’ Conditions of Carriage.

Product Types and Associated Special Conditions

Airport Transfer Cars offers the following products, services and special conditions to its clients.

  • Shared Ride Shuttle Services
    This service is an on demand, fixed price, door-to-door service where individually booked groups that are unknown to each other share the vehicle during their journey to or from an airport. A group is defined as one or more persons, known to each other, travelling together from the same pick-up point to the same drop-off location. Shared ride passengers may have paid according to the Super Shuttle™ shared ride, fixed-price schedule or on a fixed price, “per person” charged basis. The “per person” product may also be referred to as “Seat On Coach” or “Seat In Coach” service. The pickup time for shared ride services may be up to 5 minutes prior or 5 minutes after the scheduled pickup time.
  • Vehicle and Trailer Charter Service
    This service is an on demand, fixed price, door-to-door service where a booked group hires the entire vehicle and trailer for its exclusive use for the purposes of transfers, site visits, sightseeing, touring or other transport service.
  • Regional Transfer Services
    This service is an on demand, fixed price, door-to-door transfer service between regional metropolitan cities, towns or airports.
  • Touring and Sightseeing Services
    This is a non-transfer, exclusive service where you charter the vehicle for the purposes of touring and sightseeing. The breadth and scope of travel is as agreed between you and the Airport Transfer Cars booking agent or driver.
  • Meet and Greet Services
    This is a service whereby Airport Transfer Cars personnel (staff or contracted personnel) station themselves at an appropriate prominent point at an airline terminal or other nominated public transport terminal and display your group name on a signboard in order to facilitate you connecting with your nominated transport service. Notwithstanding the best efforts of Airport Transfer Cars representatives make to locate you and given the high passenger traffic volume in such terminals, Airport Transfer Cars makes no guarantee as to the efficacy of locating you during such Meet and Greet Services. If you do not make contact with your driver within 10 minutes of your pickup time you are required to contact Airport Transfer Cars on (+61 433 231 804) in order to facilitate the rendezvous with your driver.
  • Other Services
    Including wake-up calls, child car seat storage and other contracted services as agreed between Airport Transfer Cars and you. The booking of such services by you is entirely at your own risk and Airport Transfer Cars shall not be held liable for any consequent damages or costs, injury or damage to persons or property in the event that the service is not delivered by Airport Transfer Cars.

Customer Telephone Contactability

You must provide Airport Transfer Cars with telephone contact number for the purposes of our operations staff facilitating your service leading up to and at the time of transfer. For all bookings that originate at a non-airport pickup point, you (or a member of your party) must be contactable in the 2-hour period immediately prior to your booked pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, Airport Transfer Cars will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time.

Ready Time at Pickup Point and Requirement and Contact Requirements in the Event of Service No Show

For “Shared Ride” transfer pickups when you are travelling to an airport, you must be ready and positioned at your pickup point at least 5 minutes before your scheduled pickup time. Failure to meet this report time may result in the delay or even cancellation of your service (depending on the extent of your lateness). In such circumstances Airport Transfer Cars will not refund the cost of your transfer or be liable for any costs, damages or losses arising from the delay or cancellation of your service.

Should your vehicle not arrive at the pickup point within 5 minutes of your scheduled and notified pickup time, you are required to immediately contact Airport Transfer Cars by telephone +61 433 231 804. In such circumstances, should you not advise a Airport Transfer Cars staff member of the non-arrival of your service within 10 minutes of such scheduled pickup time, and notwithstanding conditions contained in Extent of Liability herein, Airport Transfer Cars will not be liable for any costs, damages or losses that you may incur.


When you travel with Airport Transfer Cars the following luggage allowances and restrictions apply.

  • Charter Services Luggage Allowance
    Luggage items and passengers of a combined weight in excess of 1000 kilograms must be notified to Airport Transfer Cars at the time of booking all charter services.
  • Unacceptable Items
    The following items should not be included in your baggage and Airport Transfer Cars accepts no liability for their damage or loss unless the items are identified to it and it has in writing accepted them for carriage:
    •    Cash, negotiable bonds, deeds or other valuable documents.
    •    Jewellery, antiques or similar valuable items.
    •    Any item of a fragile or brittle nature e.g. glassware.
    •    Electrical or electronic components e.g. computers.
    •    Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by road transport.
  • Dangerous Goods Prohibited
    For safety reasons, articles such as the following must not be carried in your baggage unless they have been advised in writing to Airport Transfer Cars and it has in writing accepted them for carriage:
    •    Loaded firearms.
    •    Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).
    •    Explosives (fireworks and articles that are easily ignited).
    •    Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols).
    •    Poisonous, toxic, infectious substances.
    •    Radioactive materials.
    •    Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous).
    •    Other dangerous goods (such as offensive or noxious materials).


Fares apply only for carriage from the designated pickup point to the designated drop-off point, unless otherwise expressly stated. Fares do not include meals, entry fees or any other additional service costs unless otherwise expressly stated by Airport Transfer Cars.

Subject to the taxes and charges stated herein, applicable fares are those in effect on the date of booking placement. Should you change your itinerary or any date of travel, this may result in a change to the fare. Some airport locations have a nominal airport access surcharge included in the “off airport” fare. You can request information regarding the airport fares that include these charges by ringing (+61 433 231 804).

You are responsible for applicable taxes or charges imposed by government, other authority or by the airport that are in effect on the date of travel. Fares and charges are payable in those currencies acceptable to Airport Transfer Cars and at exchange rates determined by us at the time of booking placement.


  • Guide Dogs
    Guide dogs are welcome on Airport Transfer Cars vehicles. Please notify the presence of your guide dog at the time you make your reservation.
  • Domestic Pets
    All other small and small-medium sized domestic pets may be carried on Airport Transfer Cars vehicles as long as you Charter the vehicle. Please advise the reservation agent of the presence of your pet at the time you make your reservation.

Extent of Liability

The total liability of Airport Transfer Cars or any of its contractors (which includes any franchisee) or agents for any cost, expense, loss or liability suffered or incurred by you or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

  • Proven direct compensatory damages (which do not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages), or
  • The amount paid by you for the product or service in respect of which such liability arises and this limitation shall apply to liability howsoever arising whether in contract or in tort or otherwise.

In any case of liability on the part of Airport Transfer Cars arising from breach of contract, Airport Transfer Cars shall not be liable for damages or consequential loss to the customer or any other party arising from such breach.